Terms and Conditions

Effective Date: June 2023


1.1. These terms govern your access and using https://https://www.onbudgetremovals.com (referred to as “on budget removals”). Please read these terms beside the privacy policy and all supplemental policies relating to your use of the services (collectively referred to as “Our Terms”) to ensure that you understand each item before using the on budget removals website as they affect your legal rights.

1.2. By accessing or using any part of the website or services, you confirm that you have read, understood, and agreed to these terms in their entirety and agree to be bound by these terms. If you do not agree to all of these terms, you may not access the website or use the services.

1.3. Please check this page regularly to see the updates or changes to them, any new terms will automatically be effective when they are published on the website.
1.4. You acknowledge our right to:
1.4.1. Amend or change all/or any part of these terms and policies.

1.4.2. Refuse any user access to the website.

1.4.3. Terminate the offending user accounts of our terms.

1.4.4. Modify or withdraw the website temporarily or permanently without notice.


In this Agreement, unless the context requires otherwise, the following terms shall have the meanings referred:

2.1. “Website”, “We”, “Us” or “Our”: Refers to the website https://www.onbudgetremovals.com and its services.

2.2. “Account”: Refers to the user’s account in on budget removals website.

2.3. “User”, “you” or “your”: Refers to everyone creating an account, visiting the website or using the services whether he is a service provider or customer.

2.4. “Laws”: Refers to the laws and regulations in force in the UK.

2.5. “Content”: Refers to all audios, videos, texts, graphics, images, and any other material entered, processed, included, or accessed through the website.

2.6. “Terms and Conditions”, “Agreement”: Refers to these terms, as well as the privacy policy and all other policies and conditions.


3.1. on budget removals is a mediator between the service providers who provide services (removals, house move, furniture, parcel, piano, car bike etc.) and the customer who requests these services through the website, and our role shall be limited to the provision of mediation services via the website and connecting the parties with each other for the final agreement.

3.2. on budget removals shall not be responsible in any way for any legal or illegal actions of any user, so does not accept to be responsible for the actions of others, and you agree to exempt us from it, and the affected person must refer to the one who committed the harmful act without liability on us.


4.1. These Terms constitute the full and final agreement between on budget removals on the one hand and anyone who visits the website or services or uses any of their characteristics or features on the other hand. They agreed that they had not relied on any assurances, either oral or written, to accept the agreement other than the provisions set out therein.

4.2. These terms shall be a valid contract satisfying the legal elements and shall be enforceable against everyone who uses the on-budget removals services. Its provisions and obligations shall be binding on all of them, and neither party may derogate from it or terminate it since it has resulted in its legal effects.


5.1. To access and use certain sections and features of the services of on budget removals, you must register an account, you agree that you have the full legal capacity necessary for concluding contracts and you have the full unrestricted legal authorities.

5.2. You agree to comply with all laws in force and comply with all instructions and instructions related to the use of the website.

5.3. You agree to provide us with complete, correct, and accurate information, and commit to updating them immediately if any changes occur to them, and you bear full responsibility for the unreliability or error of such data and update such information whenever there are any changes to it.

5.4. You agree to maintain the confidentiality of the account data and assume responsibility for all activities that occur through the account.

5.5. You agree to report us immediately of any unauthorized use, illegal use of the account or any other breach of account and site security.

5.6. on budget removals reserves the right to deny, restrict or terminate your access to the website or ban the account at any time without notice in the following cases:

5.6.1. If you do not comply with the terms and policies or rules and guidelines for use in on budget removals.

5.6.2. If you provide any information that is incorrect, inaccurate, outdated, or incomplete.

5.6.3. If your actions have caused any loss or liability to us or our users.

5.6.4. If we decide that, you are using the account in a manner not permitted under these terms.

5.6.5. If we see any other violations in any other circumstances.


6.1. We grant you a limited, non-exclusive and non-transferable license to utilize and access to on budget removals website pursuant to the requirements and restrictions of these terms of use.

6.2. We may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the website at any time.

6.3. The rights granted to you in these terms are subject to the following restrictions:

6.3.1. You shall not license, sell, rent, transfer, assign, distribute, host, or otherwise commercially exploit the service.

6.3.2. You shall not modify, translate, adapt, merge, make derivative works of, and disassemble any part of the website.

6.3.3. You shall not access the service or the website in order to build similar or competitive services.

6.3.4. You shall not remove or ravage any logos, copyright or other property marks contained on the website.


7.1. By using the service, you agree not to:

7.1.1. Use the website outside the scope of the purposes explicitly permitted by the terms, or breach any applicable local law, regulation, or rules of practice, or in any way that causes damage to our business, reputation or our trademarks.

7.1.2. Submit unwanted emails (spam) or messages that support any illegal activities.

7.1.3. Submit any content or information that is unlawful, fraudulent, libellous, defamatory, or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights.

7.1.4. Submit files that contain material that could be considered harmful, scandalous, pornographic, sexually explicit, indecent, vulgar, violent, offensive, insulting, threatening, harassing, hateful or unacceptable.

7.1.5. Publish, submit, or insert of any material containing viruses or other harmful software (Trojans, Worms, Logic Bombs, Time Bombs, Keystroke loggers, Spyware, Adware) or any malicious code, files or other software designed to damage, interfere with or identify the normal operation of the service (or any part thereof), or any other software or computer hardware.

7.1.6. Making any unsolicited offer or advertisement to another user of the service.

7.1.7. Collecting or tracking personal information about the users or third party without consent.

7.1.8. Tampering with data and information and attempting to modify or destroy any security or documentary procedures.

7.1.9. Attempting to gain unauthorized access to the website or any networks, servers or computer systems connected to the website.

7.1.10. Modify, copy, adapt, translate, extract the source code or reverse engineer any part of the website, make any derivative versions or re-format or frame any portion of the pages comprising the website, save to the extent expressly permitted in these Terms or by law.

7.1.11. Infringement of any trademark, copyright or other proprietary rights of any party, or content that you do not have a right to make available under any law or under contractual relationships.

7.2. You acknowledge and agree that your failure to abide by any of the foregoing may result in the immediate termination of your account or any services provided to you – with or without notice, and without any refund of amounts paid on account of any such services.


Through your using and registration an account in on budget removals website or via clicking for accepting the conditions of the service upon claiming so via the site, you shall be considered to have implemented this the terms and conditions online and it shall be legally enforceable for you from the date of using, registering your account or from the date of clicking for accepting the terms and conditions.


By using the website, you agree to;

9.1. Use on budget removals website at your own risk.

9.2. Always provide us with your contact details.

9.3. Be present or represented throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error.

9.4. Empty, properly defrost and clean refrigerators and freezers and to make alternative transport arrangements for their contents.

9.5. Make sure that all domestic appliances, including but not limited to washing machines, dishwashers, and others, are clean and dry and there is no residual fluid left in them.

9.6. Arrange access for the driver at the determined drop-off location.

9.7. Arrange for all parking permissions including paying any parking charges required for parking the driver’s vehicle.

9.8. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

9.9. Ensure that any other person travelling with the driver does not behave in a way that is abusive or threatening towards your driver. If we become aware of any abusive or unreasonable behaviour by you or anyone connected to you towards a driver, then we reserve the right to terminate your request with immediate effect; suspend your access to our website; and charge you 100% of the moving fee.


By using the service and accepting the request, you agree to:

10.1. Use on budget removals website at your own risk.

10.2. Provide us with correct and accurate personal data and contact information.

10.3. Taking seriousness and implementing the request without any defaults or errors.

10.4. Completing that request to a professional standard without damaging the items and delivering them to the address given us by the customer when you booked that request.

10.5. Carrying the trolleys, straps, and blankets in the van.

10.6. Collect and transport only the items listed in the request.

10.7. Respect a transaction contract formed with a customer.

10.8. Assume the responsibilities and obligations arising from their fulfilment of the transaction.

10.9. Provide the services for which payment was accepted.

10.10. Not to attempt to contact customers directly.

10.11. Not to use the service to harm, harass or annoy anyone.


11.1. We do not provide any transport services whatsoever.

11.2. If your original booked service provider is unable to start your request, we will use our reasonable efforts to find a different service provider to complete your request.

11.3. If you ask the service provider to move any items, you did not list in your request then the service provider has the right to refuse.

11.4. We will confirm with each service provider and regularly check that the driver has a full driving license, goods in transit insurance ; and confirm the size of the van available to that driver.

11.5. We do not carry out vetting of any registered users and therefore do not provide any assurances as to the ability of a party to perform its obligations under a contract.

11.6. Please note that, regarding any transaction made between users, the resulting legal contract is between those parties, and is subject to the terms and conditions of that service provider or other terms as agreed between the parties. Parties should review any terms and conditions applying to the transaction.


12.1. on budget removals provides payment through TAKE PAYMENT.

12.2. All transactions made on the site are due with immediate effect.

12.3. We do not store payment data on our systems.

12.4. Your payment details are protected before being transmitted using the latest electronic protection that follows the highest safety standards.

12.5. All information and data you enter through the electronic payment gateway are encrypted for the purpose of security protection, and the current correspondence is encrypted to and from the location of the service provider.

12.6. We shall not be liable for the error in the payment process, nor for piracy or fraud process on the Internet.

12.7. You must make sure that the information that you are entering through the payment is correct, accurate and valid before you complete the payment process.

12.8. The user shall incur all the payment fees or the commissions.

12.9. We shall reserve the right to modify the policies of payment and commissions at any time it considers appropriate.


13.1. Transport contracts are formed between service providers and customers, so the negotiation and agreement of any cancellation and its consequences are matters for them.

13.2. Any cancellation done less than 24-hour notice should incur a £12 charge.

13.3. If the service provider accepts the job and then cancels it, he will incur £10 as admin charges.

13.4. If cancellation is done with less than 24-hour, there will be a £10 charge and any additional charge we have to pay another partner to do the job.

13.5. We will review all cancellation requests. If appropriate, the cancelled transport requests will be re-listed on the site or deleted from it.


14.1. All services, any materials are provided on the website https://www.onbudgetremovals.com based on “as is” and “as available”. To the fullest extent permitted by law, we do not make any warranties or representations of any kind whether express or implied.

14.2. We endeavour to do its best ability to ensure that the website is available for use, but do not be liable for any possible interruptions of the service due to, but not limited to, maintenance work, technical problems or other similar causes, and shall not be liable for damages, which may be caused by operation failure of the website.

14.3. The user agrees to assume full responsibility for his use of on budget removals website and agrees that any information you send to us does not violate any property rights, encourage terrorism and hatred, or contain political or offensive material or information or pornographic images.

14.4. The user agrees to compensate us for any loss or damage caused by non-compliance with these terms and conditions or because violate these terms, and you must bear the costs and expenses of any direct and indirect claims.

14.5. We shall not be liable for any links to third-party websites accessible from the on budget removals website or for any instructions provided therein or the content to such websites.

14.6. We do not warrant that the website or servers will be error-free, uninterrupted, and free from unauthorized access; any email sent from the website is free of viruses or other harmful components.

14.7. We shall not be liable for any information or data related to bookings.

14.8. We shall not be liable for damage to any freezer or refrigerator or its contents which results from the freezer or refrigerator being moved partially or fully loaded, nor for any illness or deterioration in such contents resulting from a change in temperature.

14.9. We shall not liable for any potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, fuels, oils, and ammunition.

14.10. We shall not liable for loss any jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, mobile telephones, portable media and computing devices, stamps, coins, or goods or collections of any similar kind.

14.11. We shall not be liable for any costs incurred by the customer and other parties.

14.12. We shall not be liable for any delay or non-fulfilment of your booking if you provide incorrect information. Acceptance of the Job via the Platform and the Price offered to You is based on the information You provide through the Platform during the booking process. You must make sure that all the information You provide on Our Platform is accurate. If the information You provide via the Platform is not accurate:

A. We may need to cancel the Job.
B. The Price may not be accurate, and We may need to increase it;
C. The Driver may be unable to complete the Job.

Once You have made a booking for a Job, if You require any other Items to be moved from or to other locations, you must make a separate booking on the Platform or contact us directly on info@onbudgetremovals.com.

14.13. We shall not be liable for direct, indirect, consequential, or incidental losses or damages in connection with any use of the website including without limitation:

14.13.1. Any information or recommendations related to the services.

14.13.2. Any matters beyond our control, including without limitation the incorrectness or incompleteness of input data and information provided on other party websites that may be linked to the website, directly or indirectly.

14.13.3. Security, confidentiality, account privacy or account login disclosure.

14.14. On the website, we may display names, marks, products, advertisements, or services of third parties, pop-up texts, or links to third-party links. If you decide to link to any such third-party sites, you do so entirely at your own risk.

14.15. The responsibility of using the information received or reached by users through the website rests with both people who provide it, or who use it.


15.1. Commentary and other materials posted on the website are not intended to amount to advice on which reliance should be placed.

15.2. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.


16.1. All intellectual property rights in the services and contents related to the website.
https:// on budgetremovals.com (including without limitation: the texts, graphics, logos, button icons, images, audio clips, video, digital downloads, documents, data compilations, software, programming rights and other symbols it contains (“Intellectual Property”), is the property of on budget removals or its licensors and is protected by intellectual property rights and laws, or international copyright.

16.2. You are not permitted to publish, distribute, otherwise reproduce or copies any content supplied to you or which is provided on the services, or use any part of the website content for commercial purposes without obtaining a license from us to do so.

16.3. You may not use or otherwise reproduce the on budget removals name and logos or any marks which are similar without our prior written consent.

16.4. We reserve all rights in and to the service and all hardware, software and other items used to provide the service, other than the rights explicitly granted to you to use the service in accordance with these terms; all rights not explicitly granted to you are reserved by on budget removals.


17.1. The pictures, logos, words, header of pages, icon buttons and service names on the site or related to the website (“Trademarks”) are the property of on budget removals.
17.2. Any third-party names, trademarks, and service marks appearing on our service are the property of their respective owners.

17.3. You may not use any of these trademarks or any variations thereof for promotional purposes, in any way that deliberately or inadvertently.
17.4. Nothing contained on the website should be construed as granting any license or right to use any trademark without the prior written permission of the party that owns the trademark.


18.1. The website or services may contain hyperlinks to websites operated by third parties. Therefore, the on budget removals website makes no guarantee or warranty of any kind with respect to these websites for their contents or the privacy or other practices.

18.2. You agree that, when linking to or otherwise using these websites, you are responsible for:

18.2.1. Taking precautions as necessary to protect you and your devices from viruses and other harmful content.

18.2.2. Downloading or using any material that is indecent, offensive, or otherwise objectionable or unlawful, or that contains technical inaccuracies, typographical mistakes and other errors.

18.2.3. Downloading or using any material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights of third parties, or that is subject to additional terms and conditions, stated or unstated.

18.2.4. Any financial charges or other liabilities to third parties resulting from transactions or other activities on these websites.

18.2.5. Reading and understanding any terms or policies that, apply to those third-party websites.


19.1. We may send you a notice by email or posting them on the website regarding legal disclosures such as future changes to these terms, privacy policy, other notices, legal communications or disclosures and information related to services.

19.2. You agree that all notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

19.3. Your email address you have provided during the registration, which is used to send you information about our services or for marketing purposes or as required by law or other purposes at our own discretion, in case you decide at any time that you don’t receive such messages.

19.4. You can deactivate the receiving of these messages through correspondence with us or by click the opt-out link below the email messages. But in this case, we don’t ensure that you will enjoy our services fully.


You agree to defend and indemnify on budget removals and any of its directors, officers, employees, and agents from all claims, liabilities, losses, damages, fines, costs or expenses of kind or nature (including legal fees and attorney’s fees), that arise or may arise out of, or in relation to:

20.1. Any claim results from your use of this website.

20.2. Misuse or any unlawful use of the website whatsoever.

20.3. Your failure to comply with the terms and policies or any additional rules, instructions or terms posted on the website.

20.4. Your violation of the rights of any third party, including intellectual property rights.


21.1. These terms shall enter force upon your acceptance of it, and shall remain in full force and effect while you use the services unless your account is terminated by us as provided in these Terms.

21.2. If you violate any provision of these terms, your authorization to access the service and these terms automatically terminate. In addition, we may, at our sole discretion, terminate these terms or your account, or suspend or terminate your access to the service, at any time for any reason or no reason, with or without notice.

21.3. These terms shall only be cancelled by a decision issued by on budget removals.


Upon termination of these terms:

22.1. Your license rights will terminate, and you must immediately cease all use of the service.

22.2. You will no longer be authorized to access your account or the service.

22.3. You must pay on budget removals any unpaid amount that was due prior to termination, and all payment obligations accrued prior to termination will survive.


23.1. From time to time, we reserve the right to change, modify, supplement, or remove portions of these terms on a going-forward basis at any time in our sole discretion and without notice.

23.2. The terms shall become effective upon posting on the website, and we shall update “Effective Date” at the top of these terms.

23.3. You are responsible for regularly reviewing these terms so that you are aware of any changes to them, and you will be bound by the new policy upon your continued use of the on budget removals website.

23.4. In the event the modified terms are not acceptable to you, you should discontinue using the website and service.


24.1. We reserve the right to modify or discontinue the service at any time (including by limiting or discontinuing certain features of the service), temporarily or permanently, without notice to you.

24.2. We will have no liability for any change to the service or any suspension or termination of your access to or use of the service.


on budget removals shall be entitled to transfer all the rights or obligations mentioned in these terms to third parties without any objection by the user provided that such a third party agrees to be bound to these terms.


26.1. These terms and other policies shall be governed by and construed in accordance with the laws of England.

26.2. You agree that any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by the exclusive jurisdiction of the England courts.


27.1. These terms and other policies shall be governed by and construed in accordance with the laws of England.

27.2. You agree that any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by the exclusive jurisdiction of the England courts.


28.1. Relationship: you agree that no joint venture, partnership, employment, or agency relationship exists between on budget removals and you as a user as a result of these terms and policies or your use of the website.

28.2. No Waiver: you may not assign your obligations and rights under these terms or authorize another party to manage your account except after getting a written consent from us, and failure or delay by us to enforce any of these terms will not constitute a waiver of our rights against you and does not affect our right to require future performance thereof.

28.3. Headings: Headings in these terms are for convenience only and do not affect the interpretation of it.

28.4. Conflict conditions: in the event of any conflict between these terms and any prior versions thereof, the provisions of these terms shall prevail unless it is expressly stated otherwise.


These terms and any policies or operating rules posted by us on the website or in respect to the service constitutes the entire and final agreement between on budget removals on one hand, and any person visiting or using the website on the other hand, superseding any prior or contemporaneous agreements and communications (for example, any prior versions of these terms or policies).


30.1. The Customer must package the Items in accordance with the Good Moves advice provided by ON BUDGET REMOVALS as set out in Appendix 3 of the Customer Terms. The packaging must also be sufficient to hold the Item’s weight. All Items must be able to withstand a short drop, unless clearly marked as fragile.

30.2. It is the Customer’s responsibility to ensure that all the details are correctly completed and displayed on the Item(s), which should match the details provided via the relevant Platform. It is not the Driver’s responsibility to check this information.

30.3. The Driver will assume that Item(s) have been correctly packaged and will exercise an appropriate level of skill and care based on this assumption. Any claim resulting from Item(s) which has not been packaged to a reasonable standard and in line with the above requirements may be declined.

30.4. Customers must ensure the correct Item(s) is given to the Driver and the Customer may be required to load the Item(s) into the Driver’s vehicle depending on the service which has been purchased by the Customer.

30.5. The Driver has the right to refuse to collect Item(s) in circumstances where it is reasonable to do so. This includes but is not limited to the Item(s) not being packaged, the packaging being insufficient, or the Item(s) not complying with the information provided by the Customer via the ON BUDGET REMOVALS Platform. In such circumstances the Customer may be charged in full in accordance with the Customer Terms.

30.6. The Driver will be able to identify themselves to the Customer when they arrive to collect the Item(s) as they will have the details of the Job on their device. The Driver accepts no liability for loss of or damage to Item(s) as a result of Item(s) being given to anyone other than the Driver.

30.7. If the Driver is unable to collect the Item(s) within the Customer’s chosen timeslot by reason of the Customer’s act or omission, then the Customer may be charged in full in accordance with the Customer Terms. Any redelivery of the Item(s) will require a new Job, for which the Customer will be charged in full.

30.8 If the Driver does not collect the Item(s) within the Customer’s chosen timeslot, other than by reason of the Customer’s act or omission, the Customer must ON BUDGET REMOVALS within 2 hours of the anticipated collection time. In the event that the Driver is unable to collect, the Customer will not be charged (or if already paid, receive a refund).


31.1. The Driver will endeavour to notify the Customer by email, text and/or phone call if there are any issues with delivery.

31.2 The Driver will call/ email/ text the Customer if the method of delivery is not possible when they arrive at the delivery location. After making reasonable attempts to deliver, the Driver shall return any unsuccessfully delivered Item(s) to the collection location. As this requires the Driver to travel twice the distance, no refund will be given.

31.3 The Driver shall ensure that the receiver signs for the Item(s) upon delivery, indicating whether the Item is undamaged, damaged, or unchecked. This will be logged by the Driver.

31.4 Where the Customer requests delivery where no person will be able to sign for the Item(s) (such as leaving the Item(s) at an unmanned address) and the Driver accepts this request, the Driver shall not be liable for any claims that the Driver was not delivered where the Driver has confirmed in real time that the Item was delivered.


32.1. For each Job You can rate Your Driver by leaving feedback using Our Platform or a link that We send You.

32.2. The best way to handle any dissatisfaction with Us or Our Platform is to contact Us in the first instance, prior to leaving negative feedback on Our website or any third-party website, as We will always attempt to resolve the matter with You directly and welcome the opportunity to put things right.

32.3. Feedback is important to Us and all the Drivers who provide Driver Delivery Services. Feedback helps improve the service offered but only works if it is honest and given in good faith. If We determine that You asked a Driver to do something not listed in Your Job booking (e.g. move a few extra Items); or You threatened a Driver with negative feedback to get a service not listed in Your Job booking (e.g. to move something to a different drop off address) We will: (i) terminate Your Platform account; (ii) remove the feedback; and/or (iii) in the case of a third-party review website, request the feedback be removed from their service.


If you have any questions about these terms, do not hesitate to contact us at:
211 Old Road West, Gravesend
Kent, DA11 0LU
Tell: 07727990666
Mon-Sun: 8:00 AM – 8:00 PM
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